The Center for Digital Government (CDG) announced the winners of the 2020 Digital Cities Survey on Nov. 10, 2020. Now in its 20th year, the annual survey recognizes cities using technology to tackle response to the pandemic while continuing strategic initiatives to enhance services. The City of Henderson was named fourth among cities with a population of 250,000 to 499,999, up four places from 2019.
“We are constantly seeking ways to provide innovative solutions to improve efficiency, effectiveness, and collaboration using technology,” said Henderson City Manager Richard Derrick. “We will continue looking ahead to find ways to use data and technology to improve the services of the City and the quality of life for our residents.”
“Innovative cities are utilizing technology and analyzing data to better serve their citizens, respond quickly to citizen needs around COVID-19, and support digital experience initiatives,” said Phil Bertolini, co-director, CDG. “The Center for Digital Government congratulates this year’s winners for their hard work and their efforts to use technology to enhance citizen interactions with government.”
The survey honors cities in five population classifications: 500,000 or more, 250,000 to 499,999; 125,000 to 249,999; 75,000 to 124,999 and fewer than 75,000.
The top ten 2020 cities increased focus in areas such as cybersecurity, citizen experience/e-service, disaster recovery/continuity of operations, data governance, increased City/department/IT collaboration, infrastructure modernization, cloud computing, and mobile applications.